What is an Ombudsman?

New federal regulations require us to inform you that, in the event of a dispute about your Perkins Loan that you feel is not being adequately addressed by KCAI; you may contact the Department of Education's Ombudsman Office:

• By phone at 877-577-2575 (toll free) or 202-377-3800
• By fax at 202-275-0549
• By mail at US Department of Education, FSA Ombudsman, 830 First Street, N.E., Washington, DC 20202-5144
• By email at fsaombudsman@ed.gov
• online at http://www.ombudsman.ed.gov

You are also entitled to receive a copy of your promissory note at any time by submitting a written request to the KCAI Business office, 4415 Warwick Blvd., Kansas City, MO 64111.